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New World
New Rules
According to the Bureau of Standards, “A dense fog covering seven city blocks, to a depth of 100 feet, is composed of something less than one glass of water.”
So, if all the fog covering seven city blocks, 100 feet deep, were collected and held in a single drinking glass, it would not even fill it.
This could be compared to our worries. If we can see into the future and if we could see our problems in their true light, they wouldn’t tend to blind us to the world, to living itself, but instead could be relegated to their true size and place. And if all the things most people worry about were reduced to their true size, you could probably put them all into a drinking glass, too.
New World, New Thinking!
The Keys
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SALES
71% of consumers expect companies to deliver personalized interactions—and three quarters will switch if they don’t like their experience.
MARKETS
Through a series of recurring global surveys, we are tracking how customers’ expectations, spending, and behaviors change throughout the crisis, across multiple countries over time.
CHANGE
We help our clients create change that matters—transformation, enabled by technology and sustained through capabilities.
CULTURE
Organizations that focus on transforming culture and building capabilities during a transformation are 2.5 times more likely to succeed.
GLOBAL
Shared-services and GBS organizations face twin needs: to accelerate digital capabilities and learn to work within a constantly evolving environment.
STRATEGY
Differentiating through digital technology requires having the right capabilities, culture, and infrastructure. But companies can struggle to build these organically at sufficient scale and speed.